Ranked #5 of 12 · Hosting + builder
IONOS review
IONOS is a large hosting company that also offers a website builder and optional design help. It's often the host behind other website services, and its phone support gets good marks from reviewers.
4.6Trustpilot · 45,590 reviewsRated 4.6 out of 5 on Trustpilot from 45,590 reviews. Opens source in a new tab.Visit ionos.comVisit IONOS (opens in a new tab)Ratings checked October 2026. Figures change; follow the link for the current number.
Strengths and considerations
What stands out
- Strong customer-service feedback on Trustpilot
- Hosting, domains and email in one account
- Personal consultant offered to customers
Things to check first
- Several reviewers say cancellation requires a phone call
- Introductory prices typically rise at renewal
- The builder is more basic than design-focused rivals
How IONOS measures up
- Affordability
- Low starting prices. Compare renewal rates, not just first-term rates.
- Services included
- Hosting, domains, email and a builder. Design services cost extra.
- Customer feedback
- 4.6 on Trustpilot from 45,590 reviews at our last check, with frequent praise for phone support.
- Contract flexibility
- Contract terms vary by product. Some reviewers describe a lengthy cancellation process.
- Ease of purchase
- Straightforward online checkout, though some reviewers found signup forms frustrating.
- Ownership & portability
- Hosting-based sites are portable. Builder sites are tied to the IONOS builder.
- Turnaround & support
- Self-serve. Support is widely available by phone.
Pricing
Introductory pricing on many plans. Check renewal rates on the official site.. We don't publish prices we can't confirm, and plan pricing changes often.
Our verdict
Good value as a host with reachable support. Less suitable if you want the site designed and run for you.
Best for: budget-focused owners who want hosting, domains and a simple builder from one company.